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SECAD Tourism Towns Skills Programme – Customer Care Session 1 (Half Day)
November 21, 2019 @ 9:30 am - 12:30 pm
Customer Care Training – Trident Hotel Kinsale
This interactive training course will provide participants with practical customer service skills, help them to develop confidence in dealing with consumers and enable participants to tackle challenging situations or problems with ease.
Our industry experts provide effective and professional customer service training that will enhance and provide participants with a greater understanding of customer needs and expectations.
This course is aimed at professionals currently working in a customer focused environment, and trainer managers interested in creating a culture of customer service excellence within their organisation.
- The principles of Customer Care
- Creating a culture of customer service excellence
- Attracting new customers and retaining existing business
- Effective communication techniques
- Professional management of complaints
- Turn complaints into loyal customers
About the Trainer – Mary Daly
Mary Daly is a graduate of both UCC and DIT. She served as an Army Officer for 21 years and pioneered HACCP implementation both at home and overseas for the Defence Forces.
With a wealth of experience, she established The Food Safety Company (formerly Mary Daly & Associates) in 2000. Acknowledged as a leading trainer, she is the preferred professional to several national organisations, including the Irish Hotel Federation, Good Food Ireland and Failte Ireland.